Privacy policy
Effective 9 November 2026
1. Information we collect
When you contact us we collect the details you provide, such as your name, company, email address, phone number and project details. We also collect basic technical data, such as browser type and pages visited, and may use cookies to keep the site working.
2. How we use information
We use your information to reply to you, prepare proposals, provide our services and improve this website. We do not sell or rent your personal data.
3. Data security
We take reasonable technical and organisational steps to protect personal data against unauthorised access, loss or misuse. No method of transmission over the internet is completely secure.
4. Third-party services
We use service providers for hosting and infrastructure. They may process personal data on our behalf, and this may involve transfer outside Hong Kong. Links to other websites, including our portfolio projects, are governed by those websites' own policies.
5. Retention
We keep personal data only for as long as needed for the purposes above or to meet legal obligations.
6. Your rights
Under the Personal Data (Privacy) Ordinance (Cap. 486) of Hong Kong, you may request access to, and correction of, the personal data we hold about you. Email us to make a request.
7. Children
Our services are intended for businesses and are not directed at children under 18.
8. Changes to this policy
We may update this policy from time to time. The effective date above shows when it last changed.
9. Contact
Questions about this policy can be sent to hello@faigo.ai.